timah Platform Account Terms

We at timah operate an online gaming platform offering football markets (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports coverage. Our services are available only where local law permits. By creating an account on timah, you agree to these terms and accept that you are responsible for verifying that your access complies with your jurisdiction's law.

We outline what timah expects from you as an account holder, how we handle your deposits and withdrawals, and how disputes are resolved. This is not a legal contract written by lawyers for lawyers — it describes how we, timah, actually operate: what happens when you register, what payment methods we support, and what happens if something goes wrong.

Read this carefully. If you have questions about any term, contact our support team via the Help section in your account before you deposit funds.

Creating Your timah Account

We at timah require that you are at least 18 years old to create an account. You register using a valid email address and mobile phone number. We send you an OTP (one-time password) via SMS to confirm your phone; you also receive a confirmation link via email. Once both are verified, your account is active and you can deposit funds.

Your username and password are yours alone. Do not share them with anyone. We recommend enabling two-factor authentication (2FA) in your account settings — this adds an extra security layer so that even if someone learns your password, they cannot access your account without a code from your authenticator app.

You are responsible for all activity on your account. If you believe your account has been compromised, contact our support team immediately. We will investigate and, if needed, temporarily suspend your account to protect your funds.

Account closure: You can request to close your timah account at any time. All funds in your account must be withdrawn before closure. Once closed, we will anonymize your data according to our data retention policy.

Deposits and Payment Methods on timah

We accept deposits via six payment channels: e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet scan-and-pay, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Each method processes instantly or within minutes. Once funds land in your timah account, you can begin playing immediately.

All deposits are final and non-refundable. If you deposit by mistake, you may request a withdrawal of the full amount; however, we process withdrawals according to our standard verification window, not instantly. We do not offer a "cancel deposit" function — your only recourse is a withdrawal request.

E-Wallet Deposits (mobile banking, local payment, online payment, e-wallet, mobile banking)
Instant; funds appear in your timah balance immediately after confirmation.
local payment Scan-and-Pay
Scan the timah online payment code from your bank app (e-wallet, mobile banking, local payment, online payment); deposit settles within minutes.
Bank Virtual Account
Transfer directly from your bank; settles during banking hours (typically same-day for transfers made before 16:00).

KYC Verification and Withdrawals

We at timah require Know Your Customer (KYC) verification before you can withdraw funds. You must upload a valid government-issued ID (national ID card, passport, or driving licence) and a recent selfie holding that ID. Our verification team reviews these documents; approval typically takes one business day.

Withdrawals return to the same payment method you used to deposit. If you deposited via e-wallet, your withdrawal goes back to mobile banking. If you transferred via local payment, your withdrawal returns to your online payment account. This rule prevents third-party transfers and protects you against account takeover.

All withdrawal requests are reviewed during our business hours for fraud and compliance. We check that your KYC is current, that your account balance covers the withdrawal amount, and that there are no security flags. Once approved, we initiate the transfer to your payment method. The time it then takes for funds to arrive depends on your e-wallet or bank's processing speed — we do not control that.

During holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), our processing may slow because our team observes observances. Submit withdrawal requests before major holidays if you anticipate needing funds.

Our timah Game Rules and Settlement

We at timah settle outcomes on football matches, live-dealer games, and esports events according to official league records or live dealer actions. For football, we use official results from Liga 1, Piala AFF, and international leagues. For live games (blackjack, roulette, baccarat, Dragon Tiger, Lightning Dice), settlement is instant — the moment the dealer rolls the dice or deals the cards, your account updates.

Abandoned matches, postponed games, or voided betting events are settled according to rules we publish before markets open. If a match is rescheduled or abandoned before subject to verification, outcomes depend on the specific sport and rule set — we display these rules in the market interface.

Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are governed by the game provider's random number generator. Outcomes are determined by the RNG, not by timah. We do not influence or predict slot results.

Dispute Resolution

If you believe a settlement is incorrect, contact our support team with your engagement reference and the official result. Our finance team investigates within one business day and adjusts your account if an error is found. If you remain unsatisfied, you may escalate your dispute in writing to our support email — we will provide you with the address when you contact us.

We do not offer a formal arbitration or mediation process beyond this investigation. Your final recourse is to discontinue use of timah. We encourage you to contact support early if any issue arises.

  1. Submit your dispute in writing

    Provide your engagement reference, the amount in question, and the official result you believe is correct.

  2. Our team investigates

    We review the original market settlement and confirm whether our records match the official result.

  3. Adjustment or closure

    If we find an error, we adjust your account. If we find no error, we close the dispute.

Data Protection and Account Security

We at timah encrypt your account data and payment information. Your password is hashed so that even our staff cannot see it in plain text. Your KYC documents (ID, selfie) are stored securely and used only for account verification and regulatory compliance.

We do not share your personal information with third parties except where required by law. If requested by a court or government agency, we will comply with lawful requests for your data.

You control what happens to your data. If you request account closure, you can ask us to delete your documents and anonymize your account history according to our data retention policy.

Jurisdiction and Service Availability

Our services are available only where local law permits. We do not offer timah services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use of timah comply with their own jurisdiction's law.

These terms are governed by the laws of the jurisdiction where timah operates. You agree to resolve any dispute with timah through the process described above. If you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, timah access and terms apply uniformly across all regions where services are permitted.

We reserve the right to suspend or close accounts that violate these terms, engage in fraudulent activity, or breach applicable law. If we close your account for these reasons, any remaining balance will be held pending resolution of the investigation; we will contact you via your registered email address.

timah Policy Updates and Changes

We at timah may update these terms from time to time. When we make material changes, we will notify you via email at your registered address. Continued use of timah after the notice period means you accept the updated terms.

We may also update our payment methods, game offerings, or support availability. We will post these changes in our platform announcements section. If a change materially affects your ability to use timah, we will give you reasonable notice before implementation.

Contact timah

For questions about these terms, account issues, or payment concerns, use the Help section in your timah account to contact our support team. We offer English support for account-related questions and dispute resolution. Response times vary by issue complexity; account-specific problems typically receive a reply within a few hours during business hours.

By creating an account on timah, you acknowledge that you have read these terms, understand our policies on deposits, withdrawals, and dispute resolution, and accept our jurisdiction and service-availability notice. If you do not agree with any term, do not create an account or use our platform.

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