timah Platform Privacy Notice

This page describes what we collect when you use timah and how we keep that data protected. We at timah collect your personal information only to run our platform, verify your identity before withdrawals, process your deposits and withdrawals through payment channels like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet), and meet regulatory requirements in the jurisdictions where we operate.

We do not sell your data to third parties. We do not share your account details with advertisers or marketing firms. We encrypt sensitive information and store it securely. If you have questions about how we handle your data, this notice explains our practices in plain language.

Read this carefully. If you do not agree with how we handle data, do not create an account on timah. You may also request deletion of your data or account closure at any time by contacting our support team.

What Data We Collect on timah

We at timah collect the following information when you register and use our platform:

• Account registration: Email address, phone number, password (hashed), username, date of birth.
• Identity verification (KYC): Government-issued ID (national ID card, passport, or driving licence), a recent selfie holding that ID, full name as it appears on your ID, address, and any other details required by local law.
• Payment information: The e-wallet or bank account you link to timah (e.g., your OVO account number, your e-wallet virtual-account details). We store the account identifier, not your full banking credentials or card numbers.
• Transaction history: Deposits, withdrawals, game plays, wins, and losses. We retain this data for regulatory compliance and fraud prevention.
• Device and network information: Your device type (Android, iOS), IP address, browser type, and login timestamps. This helps us detect unauthorized access.
• Communication logs: Any emails or support messages you send to timah. We keep these to resolve disputes and improve our support process.

We collect this data only because we need it to operate timah, protect your account, and comply with law. We do not collect your data for marketing or analytics beyond what is necessary to run the platform safely.

How We Use Your Data on timah

We at timah use your data for the following purposes:

Account verification

We verify your identity before you can withdraw funds, matching your KYC documents against fraud databases.

Payment processing

We send your KYC data to our payment processors so they can settle deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank accounts.

Regulatory compliance

We retain your data to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in supported jurisdictions.

Fraud and security

We analyze your login patterns, device information, and transaction history to detect and prevent account takeover, duplicate accounts, and unauthorized activity.

Dispute resolution

If you dispute a settlement or a withdrawal, we use your data to investigate and resolve the issue.

We do not use your data for direct marketing, profiling, or targeted advertising. We do not sell your data to third parties. Your data is used only to operate timah and protect your account.

Third-Party Data Processors

We at timah share your data with trusted third parties only when necessary. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet networks, and bank partners mobile banking, local payment, online payment, e-wallet) receive your KYC data and transaction details to process deposits and withdrawals. We sign data-processing agreements with each third party to ensure they protect your data as we do.

Our servers may be located outside your jurisdiction. If you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, your data may be processed in another country. We encrypt data in transit and at rest so that even if our servers are in another location, your information remains protected.

We may be required by law to disclose your data to a court, government agency, or regulator. If we receive such a request, we will comply unless prohibited by law. We will not notify you before disclosure if the law forbids it.

Your Rights on timah

We at timah respect your privacy rights. You have the right to:

1. Access your data

   Request a copy of all personal data we hold about you by contacting our support team.

2. Correct inaccurate data

   If we have incorrect information about you, request that we fix it.

3. Delete your data

   Request deletion of your account and anonymization of your data after a retention period (typically one year for regulatory compliance).

4. Object to processing

   Object to how we process your data, though this may prevent us from operating your account.

To exercise any of these rights, contact our support team via the Help section in your timah account or by email. We will respond within 30 days.

Data Retention and Account Closure

We at timah keep your account data for as long as your account is active. If you close your timah account, we retain your data for one year for regulatory compliance and fraud prevention. After one year, we anonymize or delete your information unless law requires us to keep it longer.

Your KYC documents (ID, selfie) are deleted after they are no longer needed for verification, or upon your request, whichever comes first. Your transaction history is retained for at least one year because regulations require us to keep records for that period in case of disputes or investigations.

During the retention period, you can request to delete specific documents or to anonymize your account history. We will honor such requests where feasible without violating regulatory obligations.

Cookies and Tracking

We at timah use cookies and similar tracking technologies to keep you logged in, remember your preferences, and detect fraudulent activity. Cookies are small files stored on your device that timah reads to recognize you on your next visit.

We do not use cookies for marketing or to track your behaviour outside timah. Our cookies are functional and security-focused only. You can disable cookies in your browser settings, but this may prevent timah from working properly.

Account Security and Encryption

We at timah encrypt your password so that even our staff cannot see it. Your payment information (e-wallet account identifiers, bank account numbers) is encrypted in our database. We use industry-standard encryption (TLS / SSL) to protect data in transit between your device and our servers.

Your KYC documents are stored in encrypted form on secure servers. We do not display your full ID number or passport details in your account — we mask sensitive information to reduce the risk of exposure if a support agent needs to view your documents.

We undertake regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach, we will notify affected users as soon as practicable, consistent with legal requirements.

Children and Minors

We at timah do not knowingly collect data from children under 18 years old. Our platform is for users aged 18 and above. If we learn that a minor has created an account, we will close it immediately and delete their data.

Policy Updates

We may update this privacy notice from time to time. When we make material changes, we will notify you via email at your registered address. Continued use of timah after the notice period means you accept the updated policy.

Contact Us About Privacy

For questions about how we handle your data, or to exercise your privacy rights, use the Help section in your timah account to contact our support team. We offer English support for privacy and data-protection inquiries. Response times vary; privacy requests typically receive a reply within a few business days.

We at timah are committed to protecting your privacy. We collect only the data we need to operate our platform, verify your identity, and comply with law. Your data is encrypted, stored securely, and shared only with trusted processors who serve your account. You retain the right to access, correct, or delete your data at any time. If you have any concerns about our privacy practices, contact us before you use timah.

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